Relevant Leaders Make Everything Relevant
In 2013 I wrote “Last Retailer Standing – Relevant Leadership Relevant Brand” The book is as much about leadership as it is about winning in business. Because the two are…
Blog
Retailers Need To Improve Their Game Faster
Over the last few years there are hundreds of ideas being generated and pursued by retailers. You only hear about a few traditional retailers that are making headway with their…
Is Your Social Media Marketing Failing?
While researching for my new book I focused on why social media marketing is missing its ROI. For one particular chapter, I studied Activists and Populists and the impact they…
Seven Things That Kill Business Cultures (Eventually Careers)
There are seven things that business cultures need to address. During the last five years I have explored business opportunities and studied businesses that have recently failed. I compiled this…
Are Retail Chains Out Of Time?
It is possible that the death of retail chains with hundreds, thousands of stores is near. When retailers begin aggressive expansions a lot of barriers to long-term success begin to…
Underdog Retailers Will Win The War On Customer Experience
Four out of Five customer experience initiates retailers launch will fail in 6-12 months! There is one big reason for this and no one is going to like it. If…
Alexa Are You In The 22nd Century?
Is the technology driving Alexa pushing us into the 22nd century? “If #Amazon is in the 21st Century and with #Alexa are they taking us into the 22nd Century? All…
The Reliability Quotient
Welcome To The Reliability Quotient Have you ever wondered how some companies just get it right and deliver results consistently? There is a reason why performance in your organization is…
In Retailing It's About The Moments Of Truth
Retailing is about moments of truth, why else would consumers visit your stores? Recently, the CEO for Harrods criticized US department stores “that they are committing suicide” ( https://goo.gl/DpGyTk ).…
4 Leadership Attributes You Can't Do Without
There are four leadership attributes that make a difference in business and careers. Too often though they are forgotten. We do fear them and celebrate them at the same time.…